We improved customer success through building a new, easy to navigate knowledge base in ZenDesk (support.tapclicks.com) and designed graphics for a new LMS (learn.tapclicks.com). The new knowledge base saw an increase in traffic of 306% YOY in 2020.
The TapClicks Knowledge Base was created using ZenDesk. It is highly searchable and easy to navigate contributing to a 306% YOY increase in visitors in 2020.
Easy to read knowledge base articles.
Easy to follow curriculum tracks on learn.tapclicks.com